Frequently Asked Questions
Our normal business hours for both the St Croix and Medley, Florida offices are 8:00am - 4:30pm. We are closed Saturdays, Sundays and holidays.
Q: [Do you ship vehicles?]
A: Yes, we can ship cars, trucks and boats both directions.
Call or email don@vicargo.com
for details and a quote on your vehicle.
Q: [How often do you ship?]
A: We ship weekly. Items received by noon Wednesday usually
arrive the following mid week. It helps to speed the process
if you make sure to get an invoice for your items to our St. Croix
office by fax of 340-778-0060 or email to
invoice@vicargo.com.
We need the invoice to clear US Customs and VI Excise tax offices.
Until Customs and Excise offices clear your paperwork, we are not
allowed to release your goods.
Q: [What if I'm shipping my own used
goods?]
A: We still need to clear your used items with Customs and Excise
tax offices. If you are shipping used items already owned by
yourself in the States, we will need a signed complete inventory
list from you of your items so we can clear them for you. If
you ship a mix of used and new items, we need invoices or receipts
for the new items and a signed memo listing the used items.
Q: [Do you ships large items?]
A: [We ship items that fit in 40' long shipping containers. If
you have something that is over 40' long but not exceeding 48' long,
call us for a special quote. We usually load 40' containers,
but we can use 45' or 48' long containers when needed. If you
have something even larger, call us and we can make arrangements to
ship on a flat trailer if the item can be open to the weather.]
We can ship other large items and whole containers for you, please
call us for custom quotes.
Q: [What about small items?]
A: [We gladly ship small items delivered by UPS, Fedex, DHL,
Airborne, the US Postal Service, etc. If your seller only
ships to the 48 states, we take the hassle out of the shipping for
you. If you use Ebay and pay by Paypal, we suggest you add a
shipping address in your Paypal account of Your Name, 9793 NW 91
Ct., Medley, Fl 33178] We forward a lot of packages from
Amazon.com and other online or catalogue outlets.
Q: [What about insurance? What about
shipping glass or granite slabs?]
A: VI Cargo does not automatically add insurance
to your shipment. Insurance must be requested in writing and can
only apply to new, invoiced goods from your supplier that are
properly packaged for export. Insurance charges are 1.75% of invoice
value, with a limit of $10,000.00 of invoice value on any one item.
We will not insure used items under any circumstances.
We also will
not insure any shipment of glass, glass windows, and granite or Corian type countertops. While we always exercise care in handling
all shipments, these items are shipped strictly at the customer’s
risk. All glass, glass windows, granite and Corian type countertops
should be packaged in wood crates in order to withstand the normal
rigors of container loading and ocean voyage. Furthermore, in the
case of granite countertops, inspection ports should be left open so
that when these items are delivered, our receiving department is
able to closely inspect for damage.
Q: [Does VI Cargo accept every shipment
delivered?]
A: VI Cargo makes every effort to inspect your
shipment as it’s delivered. We routinely refuse to accept some
shipments due to the appearance of the packaging if we think your
items are likely damaged. Should this
happen, we make attempts to contact you so you’re aware of the
refusal.