Frequently Asked Questions
Our normal business hours for both the St Croix and Medley, Florida offices are 8:00am - 4:30pm. We are closed Saturdays, Sundays and holidays.
Q: [Why do you need my invoice?]
A: Because we clear US Customs for you, we need your invoice before
the item leaves our Florida warehouse headed for St. Croix.
Email is preferred using
invoice@vicargo.com or fax to 305-863-0060.
Q: [Do you ship vehicles?]
A: Yes, we can ship cars, trucks and boats both directions. We ship
vehicles from Florida to St. Croix weekly (every Monday, deadline is
Friday prior), and from St. Croix to
Florida every other week (every other Sunday, deadline is Thursday
prior). Both directions arrive a week and a couple days later
on Tuesday for Wednesday pickup by you. Personal items must be
removed from your vehicle but can be taken to our Florida warehouse
for shipping to St. Croix (we don't ship personal items from St
Croix back to the States. We only
need a copy of your title (and bill of sale if purchasing) by email
or fax, not the original. We clear VI road taxes and US
Customs for you. You will pay us only when your vehicle has
arrived and is ready for you to pick up. We strive to make
this experience as easy as possible for you. We do not require
original titles or bill of sales, only copies, to ship your vehicle. Call or
email marisia@vicargo.com
(cell phone 340-642-2696)
for details and a quote on your vehicle.
Q: [How often do you ship?]
A: We ship from our Florida warehouse to our St. Croix warehouse weekly.
(see the above paragraph for vehicles shipping schedule) Items received by noon Wednesday usually
arrive the following mid week. It helps to speed the process
if you make sure to get an invoice for your items to our St. Croix
office by fax of 340-778-0060 or email to
invoice@vicargo.com.
We need the invoice to clear US Customs and VI Excise tax offices.
Until Customs and Excise offices clear your paperwork, we are not
allowed to release your goods.
Q: [What if I'm shipping my own used
goods?]
A: We still need to clear your used items with Customs and Excise
tax offices. If you are shipping used items already owned by
yourself in the States, we will need a signed complete inventory
list from you of your items so we can clear them for you. If
you ship a mix of used and new items, we need invoices or receipts
for the new items and a signed memo listing the used items.
Q: [Do you ships large items?]
A: We load items into containers and can accommodate freight that is smaller
than 8 foot 2 inches wide, 8 foot 9 inches high and 47.5 feet long. We usually load 40'
and or 48' long containers each week. If you
have something even larger, call us and we can make arrangements to
ship on a flat trailer if the item can be open to the weather.
We can ship other large items and whole containers for you, please
call Marisia for custom quotes at c340-778-6331.
Q: [Can I purchase a container from VI
Cargo?]
A: Yes, we can sell you a container. Please call Marisia for custom quotes at c340-778-6331.
Q: [What about small items?]
A: [We gladly ship small items delivered by UPS, Fedex, DHL,
Airborne, the US Postal Service, etc. If your seller only
ships to the 48 states, we take the hassle out of the shipping for
you. If you use Ebay and pay by Paypal, we suggest you add a
shipping address in your Paypal account of Your Name, 9793 NW 91
Ct., Medley, Fl 33178] We forward a lot of packages from
Amazon.com and other online or catalogue outlets.
Q: [What about insurance? What about
shipping glass or granite slabs?]
A: VI Cargo does automatically add insurance to
your shipment unless you tell us in writing that you do not want
insurance. The cost of insurance is 1.1% for (new only)
general merchandise and 1.5% for vehicles (new and used). All glass, glass windows, granite and Corian type countertops
should be packaged in wood crates in order to withstand the normal
rigors of container loading and ocean voyage. Furthermore, in the
case of granite countertops, inspection ports should be left open so
that when these items are delivered, our receiving department is
able to closely inspect for damage.
Q: [Does VI Cargo accept every shipment
delivered?]
A: VI Cargo makes every effort to inspect your
shipment as it’s delivered. We routinely refuse to accept some
shipments due to the appearance of the packaging if we think your
items are likely damaged. Should this
happen, we make attempts to contact you so you’re aware of the
refusal.